XO2Life Events

PAYMENT POLICY

After a confirmation has been discussed for overnight retreats, a courtesy hold requires payment within 5 working days to secure the reservation.

For places that have a wait list, a 24hr courtesy hold will be offered.

For single daily sessions of all types payment must be complete 24hr before the beginning of the session.

RETREAT CANCELLATIONS

It is your responsibility to read and understand our cancellation policy before making a reservation.

Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please purchase travel cancellation insurance once you have made your reservation.

DEFINITIONS

“Cancellation” is defined as not attending your scheduled XO2LIFE Retreat or Wellness Session, including postponing or rescheduling.

“You” refers to the guest booking a XO2LIFE Retreat or Wellness Session

“We” refers to XO2LIFE Retreats.

TRAVEL AND CANCELLATION INSURANCE

To join the retreat you must have travel insurance.  Please be sure that your insurance policy covers you for all relevant SPORT ACTIVITIES you will be engaging upon on your retreat & TRIP CANCELLATION.

Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees.

With most agencies, insurance must be purchased within 14 days of making your reservation.

We love World Nomads Travel Insurance as this covers you for all activities during a XO2LIFE Retreat.

GUEST CANCELLATION POLICY

If you cancel your trip, XO2LIFE Retreats does not offer refunds for any reason. A portion of your payment may be used as credit for another retreat to be taken within two years of your original retreat date. We will gladly transfer your credit to another guest.

Depending on when you cancel, cancellation penalties may apply.

Fees are determined by the following schedule:

  • If you cancel more than 90 days before your retreat start date, 100% of your payment may be applied to another Retreat.
  • If you cancel 60 – 89 days before your retreat start date, 75% of your payment may be applied to another Retreat. You will forfeit 25% of the price of your retreat.
  • If you cancel 15 – 59 days before your retreat start date, 40% of your payment may be applied to another Retreat. You will forfeit 60% of the price of your retreat.
  • If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment.
  • One day sessions of any type where no overnight is scheduled require 48hrs notice.

Exceptions to our policy cannot be made for any reason. We do not offer credit for a guest arriving late or leaving early. You must submit your signed Participant Agreement form within one week of booking or 90 days prior to retreat start date, whichever comes first. Guests who fail to do so may be subject to an automatic cancellation and the above policy will apply.

XO2LIFE RETREAT CANCELLATION POLICY

While we have never cancelled a retreat to date, if XO2LIFE Retreats must cancel a booked retreat date for any reason, you may transfer your full retreat payment to another retreat, or you may request a refund of your payment to us, constituting a full settlement.

XO2LIFE Retreats is not responsible for your expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.